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EMOTIONAL INTELLIGENCE AT WORK

NKF TRAINING SDN. BHD.
(HRDF Registered Training Provider)
on behalf of
National Kidney Foundation (NKF) of Malaysia
Presents a two-day workshop

Introduction
What’s more important in determining life success – book smarts or street smarts? This question gets at the heart of an important debate contrasting the relative importance of cognitive intelligence (IQ) and emotional intelligence (EQ). Proponents of the so-called ‘book smarts’ might suggest that it is our IQ that plays the critical role in determining how well people fair in life. Those who advocate for the importance of what might be called ‘street smarts’ would instead suggest that EQ is even more important. So, which is it?

The importance of being intelligent and emotionally balanced in a fast-paced industry demands that executives and managers not only possess the ability to work smart, but also have the attitude, knowledge and skills to connect with self and others on an emotional level. This means that you need to have sufficient exposure to the intricacies of human psychology to effectively manage yourself emotionally and communicate effectively with others at the workplace to enhance your technical and intellectual contributions to the organisation.

Who Should Attend
Directors, Senior Managers, Managers, Middle Managers, Team Leaders, Supervisors, HR Managers, Recruitment Managers, Sales Professionals, Service Managers, Customer Relations Managers, Front Desk Personnel, PR Consultants and anyone who is directly involved in people management and they are interested in growing themselves.

Date, Time & Venue:
11 & 12 November 2019 (Monday & Tuesday)
9.00 am – 5.00 pm
National Kidney Foundation of Malaysia Training Centre,
C23-03, Block C, 3-Two Square,
No. 2, Jalan 19/1, 46300 Petaling Jaya, Selangor

Learning Objectives
In this programme, you will learn how to:

• Experiment IQ challenges at the workplace through smart decision-making processes
• Enhance your emotional strength and stamina at work using EQ tools
• Overcome intra-personal and interpersonal communication problems of an EQ nature
• Lever problematic issues in the organization using IQ-based solutions

Course Approach
• Interactive lecture
• Case studies, Games, Role Plays, participative fun activities including personality profiling
• Group discussions and presentations

Course Outlines
Module 1: Fundamentals of IQ Decision-making processes
• Attitudes of intelligent executives and managers
• Leveraging on a ‘work smart not work hard’ mindset
• Values inherent in an IQ-centric organisation
• Intrinsic and extrinsic factors in molding high IQ workers
• New strategies to utilize your intelligence quotient at work
• Highlight: Real-life demo on how to access your hidden intelligence

Module 2: Steps in Sharpening your EQ as a professional
• Determining your emotional compatibility with your work tasks
• Results-driven tactics to improve your EQ in the midst of daily stress
• Traits of an emotionally steady professional
• Elements of EQ other programmes won’t tell you
• Objectives and approaches in communicating your emotional needs to others
• Hands-on group activities
• Highlight: Role-plays on how to handle emotionally-challenging work scenarios

Module 3: Effective Improvements to your ‘Emotional’ communication
• Asking yourself: is what I say to myself causing me to feel negative?
• Linking negative self-talk to unproductive work performance at the office
• Validating your social intelligence when you interact with your co-workers
• Improving your office relationships through the 3-sided EQ mental map
• Neuro-insights towards a better emotional atmosphere at the office
• Highlight: Interactive activities in emotional management

Module 4: Left-brain methods in Creating Smart Solutions
• Devices and deliverables in making smart action plans in the organisation
• Rectifying problematic situations using smart Left-brain solutions
• Techniques to boost your team’s IQ as problem-solvers
• Effective and applicable team-smart approaches using mind-based methods
• Obstructions towards nurturing Left-brain critical thinking
• Hands-on group activities
• Highlight: Fun problem-solving group challenges
• Action Plan and Closing

Trainer Profile
Mohammed Salim Ashedoff has years of strong experience in the services and retails industry. He is a certified Trainer, Coach, Neuro-Linguistic Programme (NLP) Practitioner, and Consultant with extensive experience in corporate and public training. His methodology of training is unique and they are tailor made to the needs and wants of the market. As a Corporate Trainer and Consultant, Salim has conducted several training programmes such as Coaching, Leadership and Employee Engagement Skills; Creative Thinking Skills; and Cross-Cultural Communication for better Customer Service and Decision-Making Skills.

Registration
To register, please fill up the registration form and then email to us OR fax it to 03-7960 2359

Certificate
Certificate of completion will be awarded for those who complete the course
(HRDF Claimable)

Contact Us
Please do not hesitate to contact us if you have any further queries:
Pn. Khairani / Pn. Farah
Tel: 603-7960 2301 / 02 │ Fax: 603-7960 2359
Email : khairani@nkf.org.my | aa@nkf.org.my

Due Date : 4 November 2019
LIMITED SEATS ONLY. RESERVE YOUR SEATS NOW!

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