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Frequently Asked Questions (FAQ) about NKF and BSN Credit Card Member Donations 

1. What is the collaboration between NKF and BSN Bank about?

The collaboration between National Kidney Foundation (NKF) and Bank Simpanan nasional (BSN) enables BSN credit card members to donate to NKF through their credit card.

2. How does the donation process work for BSN credit card members?

BSN credit card members can choose to donate to NKF through their credit card. NKF agents will call BSN credit card members to facilitate the donation process.

3. Is it safe to donate to NKF through my BSN credit card?

Yes, it is completely safe to donate to NKF through your BSN credit card. NKF and BSN have established a secure donation process to ensure the safety of all transactions.

4. How can I verify that the call I receive from NKF is legitimate?

NKF agents calling BSN credit card members will provide necessary verification details and information about the collaboration with BSN. You can also contact NKF directly through their official channels to verify the authenticity of the call.

5. What information will the NKF agents ask for during the call?

NKF agents may ask for basic information to facilitate the donation process, such as your name, credit card details, and donation amount. They WILL NOT ask for sensitive information like your PIN or passwords.

6. Can I choose the donation amount and frequency?

Yes, BSN credit card members will be given the options for the donation amount. This is a fixed monthly program.

7. Will I receive a confirmation of my donation?

Yes, after completing the donation process, you will receive a confirmation of your donation from NKF with an official receipt. This confirmation and receipt serve as proof of your contribution.

8. Can I opt out of receiving donation calls from NKF?

If you wish to opt out of receiving donation calls from NKF, you can inform the NKF agent during the call, and they will update your preferences accordingly.

9. Can i stop my monthly donation after a period of time?

Yes, you can stop your monthly donation after a period of time. Please notify NKF if you wish to do so.

10. Where can I find more information about NKF and its initiatives?

For more information about NKF and its initiatives, we encourage you to browse through NKF’s official website at www.nkf.org.my. You can also contact NKF directly through their hotline at 03-7954 9048 / 03-7954 9049 or email them at fundraising@nkforg.my for further inquiries or assistance.